Shipping time

Shipping is the period of time during which your order is prepared before it is sent to the carrier.

Most of our products are made to order. Shipping time is 48 hours from receipt of your payment and may vary during periods of high demand or when the factory is closed.

Delivery delay

Mister EV offers home delivery and delivery to collection points in France. For delivery in the European Union and outside the European Union, home delivery is made by the Colissimo carrier.

Orders are taking in charge by Colissimo for all the expeditions in Europe and French Overseas Departments. Delivery times are generally 48 hours for a delivery in France and 3 to 7 business days for an international delivery. This time may vary depending on the time of transporter and customs processing times.

Delivery tracking

Once your order has been picked up by the transporter, you will receive an email from the French post Colissimo with the shipping number of your parcel. We invite you to consult Colissimo to check the status of your parcel.

Shipping costs

Shipping costs include packing, handling and postage. Your order is shipped at your own risk. Be sure to check the goods in the presence of the deliveryman and notify him any damage caused by transport.

Customs fees and local taxes

Customs fees or local taxes may be applied by the authorities upon receipt of the package for orders shipped to the French overseas departments and outside the European Union.

For the countries concerned (French overseas departments, Switzerland, England), the carrier is responsible for applying the customs clearance rules in force. In concrete terms, this means that the user may be contacted by the carrier in order to pay the customs clearance fee prior to delivery of the package. These costs are the responsibility of the buyer.